Website, Cookie & Electronic Communications Policy

This Policy governs use of the DKK Publishing (PTY) Ltd website and explains DKK Publishing’s approach to:

• website access;
• cookies;
• analytics;
• electronic communications;
• electronic contracting;
• online transactions;
• security;

third-party links; and

website information.

This Policy should be read together with DKK Publishing’s Terms and Conditions and Privacy Policy.

The website is operated by:

2026/495946/07

Registered in the Republic of South Africa.

• Website:

www.dkkpublishing.com

Email:

info@dkkpublishing.com

Telephone:

+27 64 515 8628

Physical Address:

3 Bower Road, Wynberg, Cape Town, South Africa, 7800

2026/495946/07

VAT Number, if applicable:

Not VAT Registered as yet

Directors / Office Bearers where legally required:

Keshree Naidoo

DKK Publishing will display applicable corporate and supplier information required by South African law.

The website may enable users to:

• learn about DKK Publishing;
• review available packages;
• register Parent Accounts;
• create Child Accounts through the Parent registration process;
• purchase services;
• access the story creation Platform;
• create books;
• access Educational Aids;
• purchase published books;

obtain customer support; and

access DKK Publishing’s policies.

Only an authorised adult Parent or Legal Guardian may create the primary account used for:

• registration;
• contractual acceptance;
• package selection;
• payment;
• Parent information;

publishing approval; and

royalty administration.

Child Accounts are restricted accounts created through the Parent registration process.

Child Accounts are intended to access appropriate creative and educational functionality.

They are not intended to provide access to Parent payment or financial information.

Transactions may be completed electronically.

The Parent agrees that selecting appropriate electronic acceptance buttons may constitute electronic acceptance of applicable agreements, subject to South African law.

DKK Publishing may retain appropriate electronic records relating to:

• account registration;
• consent;
• Terms acceptance;
• Privacy Policy acknowledgement;
• publishing agreement acceptance;
• proof approval;
• purchases;
• payments;

transactions; and

other legally relevant actions.

DKK Publishing will make applicable supplier information available electronically in accordance with applicable South African law.

This may include:

• legal name;
• physical address;
• email address;
• telephone information;
• website address;
• description of services;
• pricing;
• payment methods;
• terms and conditions;

refund information; and

privacy information.

Prices displayed on the website will be expressed in South African Rand unless otherwise stated.

DKK Publishing will endeavour to clearly disclose applicable charges before the customer completes an online purchase.

The current standard selling price of an additional published Child Author book is:

R150.00

This price may change prospectively in accordance with DKK Publishing’s applicable agreements and policies.

Where physical delivery is required, delivery or courier charges may be displayed separately.

The customer should review the total applicable amount before completing payment.

Available payment methods may include:

• credit card;
• debit card;
• EFT;

approved payment gateway services; and

other methods displayed by DKK Publishing.

Available methods may change.

Payments may be processed by third-party payment providers.

Those providers may process information according to their own legal obligations and privacy policies.

DKK Publishing will take reasonable steps when selecting service providers.

Users may not:

• attempt unauthorised access;
• bypass security;
• introduce malware;
• interfere with Platform operation;
• attempt credential theft;
• probe vulnerabilities without authorisation;

scrape protected content unlawfully; or

use the website for fraudulent purposes.

Users are responsible for keeping their credentials confidential.

Parents should ensure that:

• Parent passwords are not shared with Children;

Child credentials are appropriately supervised; and

suspected unauthorised access is reported promptly.

DKK Publishing may use cookies and similar technologies.

A cookie is a small data file or similar technology used by websites to store or retrieve information concerning a browser or device.

Essential cookies may be required for functions such as:

• account login;
• authentication;
• security;
• session management;
• shopping functions;

fraud prevention; and

Platform operation.

Disabling essential cookies may prevent parts of the website from functioning correctly.

Functional cookies may be used to remember:

• preferences;
• settings;

account-related choices; and

other functionality.

DKK Publishing may use analytics technologies to understand matters such as:

• website visits;
• page usage;
• Platform performance;
• technical errors;

device categories; and

general usage patterns.

Where consent is legally required for a particular technology, DKK Publishing will implement an appropriate consent mechanism.

If DKK Publishing uses advertising or marketing cookies or similar tracking technologies, users will be provided with appropriate information and choices where required by law.

Where a cookie preference system is provided, users may be able to:

• accept permitted cookies;
• reject non-essential cookies;

manage preferences; or

change previous choices.

Essential technologies required to provide a requested service may operate where legally permitted.

Users may also be able to manage cookies through their browser settings.

Blocking certain cookies may affect website functionality.

DKK Publishing will take particular care when determining which analytics, advertising or tracking technologies operate within the Child-facing portion of the Platform.

DKK Publishing should avoid unnecessary behavioural advertising directed at Children through the Child Account.

DKK Publishing may send Parents service-related electronic communications concerning:

• account registration;
• purchases;
• payments;
• security;
• Child Account administration;
• story progress;
• proof approval;
• publication;
• delivery;

royalties; and

customer support.

Where DKK Publishing sends electronic direct marketing, it will do so in accordance with applicable South African law.

Where consent is required, appropriate consent will be obtained.

Marketing communications will include an appropriate means to opt out where required.

A Parent who opts out of marketing may still receive communications reasonably necessary to:

• administer an active account;
• fulfil a transaction;
• provide purchased services;
• address security matters;

manage a published book; or

administer royalties.

Commercial offers relating to:

• package upgrades;
• payment;
• banking;

paid advertising; or

other adult purchasing decisions

should be directed to the Parent Account rather than the Child Account.

The DKK Publishing website may contain links to:

• retailers;
• payment providers;
• distributors;
• social media;

couriers; and

other third-party services.

DKK Publishing does not control independent third-party websites.

Users may be subject to separate terms and privacy policies when accessing third-party services.

Users should review those policies where appropriate.

DKK Publishing does not guarantee that the website will be available without interruption at all times.

Access may be interrupted by:

• maintenance;
• upgrades;
• security work;
• technical failures;

hosting failures; or

circumstances outside reasonable control.

DKK Publishing may perform scheduled or emergency maintenance.

Where reasonably practicable, DKK Publishing may notify users of material planned interruptions.

DKK Publishing endeavours to keep website information reasonably accurate.

Information may change, including:

• packages;
• themes;
• pricing;
• Educational Aids;
• production times;

availability; and

Platform features.

If an obvious pricing or technical error occurs, DKK Publishing will handle the matter in accordance with applicable consumer law.

Nothing in this Policy authorises misleading pricing practices.

Website content remains subject to DKK Publishing’s Copyright, Intellectual Property & User Content Policy.

Users may not reproduce protected website content for commercial purposes without appropriate permission.

Personal information collected through the website is processed according to DKK Publishing’s Privacy Policy and POPIA Notice.

Privacy enquiries may be directed to:

Information Officer

Name: Keshree Naidoo

Email: compliance@dkkpublishing.com

Telephone: +27 64 515 8628

Customers may contact DKK Publishing regarding website or transaction concerns using:

Email:

complaints@dkkpublishing.com

Telephone:

+27 64 515 8628

Business Hours:

08:30 to 16:30Monday to Friday

Use of the website and electronic transactions with DKK Publishing are governed by the laws of the Republic of South Africa, subject to applicable mandatory consumer rights.

DKK Publishing may update this Policy where necessary due to:

• changes in law;
• regulatory requirements;
• new technologies;
• changes to the Platform;
• changes to cookies;

changes to service providers; or

changes to business operations.

The latest version will be made available through the website.

• Website:

www.dkkpublishing.com

Email:

info@dkkpublishing.com

Telephone:

+27 64 515 8628

Physical Address:

3 Bower Road, Wynberg, Cape Town, South Africa, 7800

Business Hours:

08:30 to 16:30Monday to Friday